I have a new job in a new Chicago. Little, falling-apart, pathetic, out-of-everything, crumbly, broke, fabulous MoJoe’s finally surrendered to the nearby Starbucks (so deceptively evil, with its warm lighting and John Coltrane and really NICE baristas!). Contrast the old job with my new job: shiny, silver, constantly-stocked, organic, sleek, RICH, hoity-toity Rich People Cafe* on Michigan Avenue.
90% of the clientele at Rich People Cafe is well-to-do older women wearing furs. They are nearly unbearable. How does one begin?
Today one of them asked me, “Do you have a thing about the drinks?”
“A thing?” I asked.
“Yes, you know, a thing, about what’s in the drinks.”
“Like a write-up?” I’m trying not to sound like a total idiot here.
“Yes, yes, something like that, a THING! Do you have one?!” I think she’s nuts, and she’s getting on my nerves.
My manager sees that something is wrong. Old Fur Lady is pissed. This is unacceptable. So, he excuses my manners, laughing, “She’s new.”
Old Fur Lady replies, “Well, that’s obvious.”
I glare at her, and call her a few names in my head that I’d rather not type out.
I feel like I work in a different city. This is not my comfortable, smelly, drunken Chicago, the one that people have to make an effort to love. This is not the Chicago of falling-apart coffee shops with the same 50 regulars who come like clockwork in and out of the shop between the hours of 6am and 9am. This is not the Chicago of hipsters and environmentally-aware yuppies who have moral obligations to support small businesses, even if they’re never clean. No, this is a spotlessly clean, polished, suburban-mom-friendly Chicago. This is a smiley shopping city that strives to keep the homeless off of the sidewalks and the black people on the southside, and a fur on every old woman. This is a city that calls its customers “guests,” that thinks its “guests” will flip out if there is a stray napkin on a table, that hires an entire fleet of cooks and janitors to do the work baristas would normally do during their downtime.
So what can I do about this dramatic change, so unsettling at a time like this? How do I deal with ladies in furs? Well, I suppose the best thing I can do is do what I need to, and well. Jesus loves all these old fur-wearing ladies as much as He loves me, though it’s very difficult to imagine why. I shouldn’t purposefully try to make their drinks taste like crap, though it takes a lot of restraint not to. I am being paid to steam milk so it has the consistency of paint, and makes the fancy espresso taste as delicious as possible. I am being paid to smile and make people think this place is great. I am being paid to be on time, wearing my stupid hat, and not trying to get free stuff all the time. Even if I may not be all about the company, they provide money for me to travel, to wear fantastic shoes, to tithe, to buy baklava from a place I actually believe very strongly in, Jaafer Sweets. They provide good, interesting people with the financial support to live and go to school and learn things like Islamic folklore and photography.
Moreover, it has become my personal mission to really make an effort to get to know the fleet of janitors and cooks, who work far harder than I do and get very little recognition. They are from Mexico and Ecuador, which gives me a wonderful and life-affirming opportunity to practice my Spanish. They are delightful people and so patient with me. I am making them a mix CD of my favorite new Argentinian music that my completely dazzling friend Kristina gave me. I try to make the darling Diego’s hot chocolate extra chocolatey. I try to pronounce the beautiful Veronica’s name with a “B” the way she does. I try to greet them when I come and say “chau” when I leave. It’s the least I could do.
Even on days like today. Praise God for Diego and his laugh. Praise God for the man who gave me his seat on the train. Praise God for the guy who complimented me on my cappucino. Otherwise, how would I have gotten through the day?
I have forgotten how to be happy, I think. That skill left me about 2 months ago.
Thank goodness I retained my amazing barista skills.
*Name changed to protect what I’m sure is a policy about employees writing adverse things about customers on their blogs.


